Frequently Asked Questions (FAQs)


FAQs on REACH's Feedback Process

Q: What is REACH's role in the feedback process? Does REACH filter or censor feedback received from contributors?
A:
REACH facilitates communication between Singaporeans and Government agencies by proactively initiating discussions on various topics and gathering feedback on policy issues.

All feedback submitted to REACH, regardless of the sentiments expressed, is read by REACH staff. REACH will convey the feedback, in its entirety, to the relevant agencies for information and consideration. We do not edit or filter any feedback received. 

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Other FAQs

Q: What happens to my feedback after I have filled out the Online Feedback Form and submitted it?
A:
REACH will send your feedback to the relevant Government agency(s) within three working days. If you would like to check on the status of your feedback, please contact us at 1800-3535555 or email us at reach@reach.gov.sg and quote your Acknowledgement ID number.

Q: What happens to feedback that I submit through the Public Consultations page?
A:
The feedback received through the Public Consultations page is sent directly to the Government agency which posted the consultation paper.

Q: I would like to join the REACH mailing list so that I can be informed of REACH events and receive the e-newsletter. How can I sign up for this? Will I be able to unsubscribe from it at a later date?
A:
Users will automatically be added to the REACH mailing list when they first log-in with their Facebook account.

If you do not wish to receive email updates or publications from REACH, or if you wish to use another email account other than the one linked to your Facebook account, you can unsubscribe or indicate the email address for the mailing list by sending an email to us at reach@reach.gov.sg.

Q: I use browsers such as Firefox and Mozilla as my default Internet browsers. Why can't I submit my feedback when using these browsers?
A:
The REACH website is best viewed using Internet Explorer 11 & above and all latest 2 versions. If you encounter problems accessing our website and/or submitting your feedback online, please send us an email at reach@reach.gov.sg and we will be happy to assist you.

Q: I work from an Apple computer. Can I access the REACH website?
A:
Yes, you can view the information on the website and submit your feedback online.

Q: Can I access the website via my mobile phone?
A:
Yes, the REACH website is mobile-friendly.

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