About REACH

Singapore might be known as the little red dot to the world but to Singaporeans, it is a special place we call home. How can we continue to make Singapore a better home and a cohesive society for all? REACH is here to listen to your views.

REACH (reaching everyone for active citizenry @ home) is the lead agency in facilitating Whole-of-Government efforts to engage and connect with you, our fellow citizens, on national and social issues that are close to your hearts.

REACH had its beginning as the Feedback Unit in 1985. In October 2006, the Feedback Unit was restructured to move beyond gathering public feedback to become the lead agency for engaging and connecting with citizens, and was re-named REACH. In January 2009, REACH was appointed the Singapore Government’s e-engagement platform.

We aim to create a level of openness between the Government and Singaporeans, working together to establish continued conversations, community participation and collaboration.

Our three key roles are to:

1. Gather and Gauge Public Ground Sentiments

We are here to listen to what Singaporeans have to say, understand their sentiments and highlight key issues of concern to the Singapore Government.

2. Reach Out and Engage Singaporeans

To reach out to as many Singaporeans as possible, we have put in place both traditional and online feedback channels including the toll-free hotline, SMS, email, REACH Discussion Forum, REACH Facebook Page and Twitter. We also conduct face-to-face engagement sessions such as public forums, dialogue sessions, and Listening Points (roving feedback booths) to engage Singaporeans more deeply on issues and concerns. In addition, we work closely with community and grassroots organisations, voluntary welfare groups, professional groups and special interest groups to connect with Singaporeans of diverse backgrounds and interests.

Together, these give Singaporeans multiple channels to engage with the Singapore Government. Learn more about the REACH feedback process and related FAQs.

3. Promote Active Citizenry through Citizen Participation and Involvement

To encourage Singaporeans to get involved in shaping Singapore’s public policies, we facilitate public consultation exercises on a wide range of topics.


The Portal is managed by REACH, a department of the Ministry of Communications and Information. REACH owns the copyrights, trademarks are other forms of proprietary rights on the website, except the contents posted by external parties (public).