Simplified Process for Safer SingPass Sign Up

Signing up for SingPass' new two-factor authentication (2FA) for safer e-government transactions is now easier.

Arising from public feedback, the Infocomm Development Authority (IDA) rolled out a simpler process on 20 December that enables users to sign up for 2FA in two steps instead of the previous three.

2FA involves the use of a one-time password (OTP), randomly generated and delivered via SMS or a token that looks like a mini-calculator. In addition to the usual SingPass and NRIC number, the OTP must be entered to access e-government services.

The 2FA feature was rolled out in July this year to counter security breaches. But confusion led to a low sign-up rate, as reported by The Straits Times on 23 Sept. A week later, the IDA announced that it would simplify the process.

Everything is now consolidated on SingPass' website. Firstly, users are asked to agree to allow Assurity Trusted Solutions, the IDA subsidiary that supplies the OTP solution, to retrieve their personal details from SingPass. Users will need to wait up to seven days to receive a PIN by snail mail in order to verify the sharing of information. 

The second step involves entering the PIN and NRIC number on Assurity's website to activate the OTP feature. Users also need to create a new National Authentication Framework (NAF) username and password - in case a token is lost and needs to be suspended, or a mobile number needs updating.

This completes the registration. Previously, users had to take yet another step: Visit SingPass' website to manually link their NAF account to their SingPass account.

All 3.3 million SingPass users and they are expected to meet the sign-up deadline of end-June 2016, or risk not being able to transact with the Central Provident Fund Board, Inland Revenue Authority of Singapore and Ministry of Manpower.

Have you signed up for your SingPass? Did you experience any difficulties in the process? Tell us your suggestions to improve the system.  

Source: “Signing up for safer SingPass simplified; more streamlining expected” (The Straits Times, 22 December 2015) 
Photo Source: The Straits Times. Copyright © 2015 Singapore Press Holdings. Reprinted with Permission.

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