Training Insurance Agents on MediShield Life

Insurance agents have been taking lessons and tests to ensure they understand MediShield Life and are able to explain to clients, said private insurance companies.

Some common questions asked are whether people are paying for duplicate insurance coverage, and whether premiums and benefits for private Integrated Shield Plans (IPs) will change. About two-thirds of Singaporeans and Permanent Residents (PRs) have IPs, which build on what MediShield Life has to offer.

The Life Insurance Association said that in addition to training staff, all five IP firms - AIA, Aviva, Great Eastern Life, NTUC Income and Prudential - have sent information packs about the new scheme to their customers.

At a MediShield Life dialogue for grassroots leaders last Saturday (31 Oct), a Health Ministry spokesman said that from now on, IP renewal letters will provide a breakdown of the MediShield Life and private components of the premiums, so that customers get a better idea of what they are paying for. They will also list exclusions and applicable government subsidies.

Source: “Insurance agents taking tests on MediShield Life” (The Straits Times, 3 Nov 2015)

What are some other measures that can help people better understand MediShield Life and Integrated Shield Plans?

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