3 Jan 2013, 11.13AM
This is extremely traumatic. i have lodged a police report.
Grinding Coffee Beans
At 915pm I brought my beans to grind at your *** outlet. I know
this service is provided free of charge and all customers can DIY.
I finish grinding my beans and put them into my own plastic bag and was
walking out of *** when this *** security personnel *** barge into me and grab my arm and shove me to a corner.
Violence shown by ***
He grab my plastic bag and ask me what am I holding. I was stunned for a
moment as I did not steal anything but enjoying a free service given by
False Accusation and Intimidation
I told him these are my beans and I merely using the grinding machine.
Instead of apologizing for wrongfully detaining me, he ask me to produce
a receipt that my beans were bought from *** as he alleged
that I have committed a crime against *** - Only beans from
*** can be grinded there or else the police will arrest me !
This threats came again and again during the whole episode!
Even of the beans were not from ***, me and family have spent
on many items weekly and were a faithful patron of *** at ***. I can give u the many receipts for proof! Surely using the
grinding machine is not a criminal offence!
Excessive use of force
Then he use excessive force to shove me from the exit of ***
all the way to the security department which is a full 25-30m away. This
cause me to nearly fall over and I was extremely embarrassed by his
actions in full view of everyone at ***.
I shouted at him to stop and I demand to see the manager. He refused and
instead ask a *** colleague to come and shove me together to
security office near your *** storage area.
By the time I reach the security, I was extremely traumatized, angered
that such force was used by *** was used for a trivial thing
like grinding coffee beans.
Poor Handling of Situation by deputy manager *** and Lady manager in office
The deputy manger on duty is *** (he appeared to be a ***).
There was another lady manager inside the office who did not want to be
Apparently she shut the door when the intense conversation were held
outside her office. This is totally irresponsible if she is indeed a
higher authority with better experience!
*** ask me to wait while he and his colleagues reviewed the cctv footage. After like 5min, they found no wrong doing.
*** then explained that these security personnel came from HQ and were not familiarize with *** at ***.
He said it is alright for me to use the grinding machine but just have
to inform the staff so I can be 'protected'. This obviously contradicts
what *** said previously that only beans bought there can be
grinded or else it is police action.
This shows the security personnel were not trained in the process of *** and wrongfully detaining me.
I replied *** that if customers need to tell the staff to be
'protected' then it has to be written at the grinding machine clearly.
This is not so.
Rude, Apparent Vulgarities and non apology from ***
I told *** that *** should apologise for using such excessive force on me and for wrongfully detaining me.
*** went to *** to talk.
Then *** walked in and instead of apologizing, he started to
spew what seemed like vulgarities that I am 'talking through my ***' and
told *** that he sees nothing wrong what he did and refuse to
Through it all *** did not enforce a proper apology from ***. This show he lacks the authority to enforce discipline on errant
Also ***, your security personnel, may not have the right
personality and attitude in security management nor was he aware of
process *** at all.
Most of all he is very rude and uses excessive violence and refuse to acknowledge his over sight when shown CCTV evidence.
Is this the image of *** as family oriented retail? I have went
countless time with my wife and son to shop at *** but this
episode has left me scarred and will not return ever again.
I will also shared this incident to all my friends, colleagues
especially over the social media like facebook, twitter and forums about
the rought treatment *** dishes out at patrons without
verifying the truth.
I advise *** to take strong action towards *** and
issue an apology to me for the physical hurt and embarrassment and
trauma I suffered for no reason at all.