22 Jul 2012, 3.48PM
What this customer experienced at the NTUC income was normal and so is with all the other insurance companies.
No fact find and usually customers are sold the most expensive product with the highest commission.
At Ntuc don't expect anything about having needs met. They all unqualified in financail planning. Even they know they are only interested in pushing you products that earn them high commission.
What do you expect of salesmen and women? At ntuc the agents are salesmen disguised as financial consultants. They have fancifool titles. They are product psuhers. What do they know about investment when they are struggling even to recommend a correct insurance product to meet your needs.
Does ntuc management care? They care about being #1 and they push their salesmen to push ONLY high API products. High API products are high commission products. Ask any of their agents and they will tell you that they have pressured to push only high commission products.
This is the problem with the industry. Unless MAS audit them frequently this practice will persist.