Q: Why do I still see REACH old site?
A: Necessary redirection has been made, kindly clear your web browser cache (history) so that the URL can bring you to the new REACH website, www.reach.gov.sg
Q: What happens to my feedback submitted through the General Feedback Form?
A:. REACH will channel your feedback to the relevant government agency(s) within three working days. Should you wish to check on the status of your feedback, please contact us at 1800-3535555 or e-mail: firstname.lastname@example.org and quote your Acknowledgement ID number.
Q: What happens to my feedback submitted through the Public Consultations?
A: The feedback received through the public consultations will be channelled directly to the relevant government agency which posted the paper for consultation.
Q: I am using browsers such as Firefox and Mozilla as my default Internet browser. Why can't I submit my feedback when using these browsers?
A: The Portal is best viewed with Internet Explorer 7 and above or Firefox 3.0. Should you encounter problems in accessing our website and/or submitting your feedback online, please send us an email at email@example.com and we will be glad to assist further.
Q: I work from a Macintosh computer. Can I still access the Portal?
A: Yes, you can still view the information and submit your feedback online.
FAQs on REACH Feedback Process
Q: What is REACH's role in the feedback process? Does REACH filter or censor feedback received from contributors?
A: Besides soliciting feedback and channelling it to the agencies, we facilitate communication between the citizens and government agencies by proactively initiating discussions on various topics. We also seek sense ground sentiments and gather feedback on policy issues on a continuous basis.
All feedback submitted to REACH, regardless of the sentiments expressed, is read by REACH staff, and surfaced to the relevant agencies for information and consideration. Our staff also track response time closely to ensure that the loop is closed with the contributor.
Q: I have submitted a feedback to REACH on the Discussion Forum. How do I know if the government agency has replied?
A: REACH will keep the relevant agencies informed of your feedback. However, please note that the need for a reply is assessed by the respective agency concerned, who is the policy initiator. We seek your kind understanding that agencies will need time to evaluate, investigate and consider the feedback that are surfaced to them.
For replies to feedback on the REACH Discussion Forum, REACH will post an agency's reply on the relevant thread once they respond to us. An example of an agency response may be viewed here. For feedback through our platforms, agencies' replies will be sent to you through your email address or other contact details provided.
Q: Can I give anonymous feedback?
A: REACH welcomes all feedback. But we encourage you to sign up as a REACH member, so that replies to your feedback can be addressed to you personally, and we can get in touch with you for clarifications.
As a member, you will also receive regular updates on hot topics discussed on REACH, upcoming dialogue sessions and consultation exercises.
FAQs on Discussion Forum/ Blog Us
Q: Do I need to post a summary when I am doing a posting?
A: You can post directly on the "Content" column when you are submitting an article. If your article is a lengthy one, you are encouraged to give a short description of it under the "Summary" column.
Q: Why was my posting deleted?
FAQs on Account Information
Q: How do I update my personal particulars
A: Once you have login, you can update your personal particulars at the "edit profile" page by clicking on your display name.
Q: How do I register for an account?
A: Please click here to register for an account. Upon successful registration, you should receive a confirmation email containing your login password. Please proceed to change your password after you login.
Q: I have forgotten my password. How do I request for a new one?
A: Please click here to reset your password. You will receive your new password via email shortly.
FAQs on Podcasts and Vodcasts
Q: What is a podcast or vodcast?
A: A podcast is simply a digital audio file that is distributed over the Internet. Video Podcasts, commonly called vodcasts, include the same features as the audio version.
The files are downloaded to your computer where they can be played on your computer's media player and you can listen to it directly from your computer.
Q: What do I need to hear podcasts or view vodcasts?
A: Once you click on the 'Download' icon, you should be able to listen to the podcast or view the vodcast from your computer (provided your computer has a media player and a sound card).
Q: Why don't I hear or view anything?
A: First of all, check that you've got a media player on your computer. It could even be something simple, like the sound is turned down on your machine, or your speakers or headphones may not be connected properly.
Q: What format will the podcasts and vodcasts be in?
A: They are in either mp3, wma, mid, wmv or mpg formats.
Q: Do I need an iPod to get a podcast?
A: No. In fact, anything will work, as long as it plays audio files. You can even listen on your computer.
FAQs on RSS
Q: What is RSS?
A: RSS (Really Simple Syndication) is an easy way to be updated automatically on websites of your choice. Instead of having to revisit a website to see if it has fresh content, you can view an aggregation of latest headlines via a feed reader which collects news from your selected websites. This service is free and for personal, non-commercial use.
To subscribe to our RSS Feed, you will need to download a programme called a feed reader (or "news aggregator"). This displays RSS information feeds from your favourite websites on your computer.
Different feed readers are available, many for free.
RSS Feed For: Podcast and Vodcast
Q: How do I access RSS?
A: Follow these steps:
Install a feed reader
To use RSS, you will need a feed reader that will download and display the RSS content. There are many different versions available, many for free. Some are applications that you download and install. Others are web-based and work inside your browser. The feed reader also allows you to view data feeds from other news sources on the same page. You can download a reader here.
Select the content you want
The REACH website currently only offers RSS channels for our 'Podcasts and Vodcasts' section.
Subscribe to RSS feed
To receive an RSS feed from our 'Podcasts and Vodcasts' section, copy and paste the URL into your feed reader.